Customer Login

Consent to the Privacy Policy

The General Post Office – Anguilla Online System is maintained for your personal use and viewing. If you continue to browse and use the hss.gov.ai website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, you must not use this Website.

This Privacy Policy governs the manner in which The General Post Office – Anguilla collects, uses, maintains and discloses information collected from users (each, a "User") of the hss.gov.ai website. This privacy policy applies to the Website and all products and services offered by General Post Office – Anguilla.

The following discloses our Privacy Policy.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website and sign into the online system or make a payment in connection with our services. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information and other personal information that can be used to identify an individual.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Website related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information.

Cookies

The General Post Office – Anguilla Online System uses Cookies to improve and tailor your online experience on the Website.

a) What are Cookies and how do they work?

Cookies are small bits of text that are downloaded to the devices you use to receive our content, products and services and access online information ("Cookies"). Your browser makes these Cookies available every time you visit the website again, so it can recognise you and can then tailor what you see on your device.

The General Post Office – Anguilla Online System uses the following Cookies on this Website:

1. Session Cookies and Persistent Cookies

• Session Cookies are temporary cookie files that reset after you close your browser. The Website will not recognize you when you restart your browser and go back to the Website that created the cookie. Session Cookies will store your browsing information and are active only from the moment you open the Website until you leave it and close your browser.
• Persistent Cookies (known also as "stored Cookies") are files that are stored on your hard drive when you visit the Website. The cookie will remain on your hard drive until it reaches expiration date.

2. First-party Cookies and Third-party Cookies

• First-party Cookies are those set by the Website that is being visited. Third-party Cookies are Cookies that are set by a domain other than that of the website being visited by the user.
• The General Post Office – Anguilla Online System uses third-party analytics Cookies that allow us to improve our Website and services, through the analysis of the users’ activity.

b) What are Cookies for?

The use of Cookies on our Website is broken down into three (3) categories and are primarily used for the purposes described below:

1. Strictly Necessary Cookies
   The use is essential for the basic functions of the Website or to provide the content, product or service which is requested by you. If these Cookies are not in place, the requested content, products or services asked for will not be able to be provided. An example of this would be keeping yourself logged in after you have signed up to an account with us. If the Cookies are not provided you will need to log in during each visit.
2. Functionality Cookies
   The use improves your browsing experience. Functionality Cookies allow the Website to remember preferences and choices you make, such as your language or region. Some examples include but are not limited to the below:
   • remembering your marketing and advertising preferences, such as choosing whether you wish to receive marketing and advertising information;
   • remembering if you have been to the Website before..
3. Third-party Analytics Cookies
   This Website uses Cookies in order to analyze aggregate usage and volume statistical information on how the users are browsing our Website, with the objective of interpreting and optimizing the Website’s performance. Information is collected on users' activity including page views, the site path of users, source and time spent on the Website.

c) How do I control the use of Cookies? (Opt-in and Opt-out)

Third-party analytics Cookies and marketing Cookies can be installed only with your prior consent. You may give your consent and accept the Cookies through the banner displayed in the homepage of our Website. In the event you do not accept third-party analytics Cookies and marketing Cookies, this does not mean you will stop seeing advertisements but you will see advertisements which will not be relevant or targeted to you based on your browsing behaviour.

Your prior consent is not mandatory for the use of strictly necessary and functionality Cookies since they are considered "technical Cookies". At any time, you may disable Cookies by changing your browser’s settings. As technical Cookies allow you to access some of our Website’s features, you should be aware that if these Cookies are disabled, you may experience reduced functionality or be prevented from using this Website.

It may also be possible for you to disable Cookies by configuring your browser settings to enable acceptance of specific Cookies or to notify you each time a new Cookie is about to be stored on your computer thus enabling you to decide whether to accept or reject the Cookie. You can manage your use of Cookies through your browser’s settings.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website.

Sensitive and private data exchange between the Website and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Consent to This Agreement

By using this Website, you consent to the collection and use of information by the Government of Anguilla as specified above in this policy and its terms and conditions.

This Privacy Policy may be changed as appropriate at the General Post Office – Anguilla’s discretion, and General Post Office – Anguilla shall publish the changes on this page. If we do this, We will post the changes on this page and will indicate at the top of this page the date these terms were last revised. You agree to regularly check this page for any updates. Changes shall not apply retroactively, and shall become effective no sooner than 14 days after they are posted. However, changes addressing new functions of the Website or made for legal reasons shall be effective immediately. If you do not agree to the Privacy Policy, you must discontinue your use of the Website.

Consent to the Terms of Use

This Online System is available to customers of the General Post Office to remit payment electronically utilizing Visa/Master cards (credit and debit) for services provided. If you continue to browse and use the www.hss.gov.ai website you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, you must not use this website.

Our Services

The following services are available via this online system

Payment for ecommerce services; Home Shopping and eZone

• Annual subscription fees
• Freight payments
• Freight payments

Payment for Post Office Box Rental Service

• Annual subscription fees
• Change of Post Office Box lock
• Deposit on Post Office Box key
• Redirection of mail

Clearance of packages and delivery fees

Sale of stamps/postage

Private Bag Delivery Service

Other Miscellaneous services

The General Post Office reserves the right to update the above list when deemed necessary. If you do not agree to the above, you must discontinue your use of the website.

Payment

After logging into the system, users are required to identify the service(s) they will be remitting payment for, or select Misc. payments for services not listed, and enter information in the required fields.

General Post Office – Anguilla accepts the following credit/debit cards in USD transaction only: Visa & MasterCard.

You shall make payments for the services available via the online system via credit or debit card through the payment gateway provided by the third party chosen and provided by GENERAL POST OFFICE - ANGUILLA. To make any payment by using credit cards and/or debit cards through the designated payment gateway, you must agree to and comply with the separate service terms of the card issuers or of the payment gateway service providers which will be applicable to your payment transaction. Please ensure that you read those service terms carefully before making any payment.

General Post Office – Anguilla will NOT store your credit card details in our database or anywhere on the website.

Upon your successful payment, you will receive a receipt. The receipt will be sent to the email address entered at the time of signing on to the Online system and can also be printed directly from the system.

If your payment is unsuccessful, you will be advised that your payment has failed. You will be required to verify the information entered and or contact your credit card provider for further information on the transaction.

You agree that all fees paid are non-refundable.

Refunds

Refunds are not available via the online system. If a customer wishes to dispute a payment they are required to contact the General Post Office at telephone # 264-497-2528 or send an email to postoffice@gov.ai outlining the reason for the dispute.

Termination

General Post Office – Anguilla may, on reasonable grounds, terminate your registration or restrict your access to the website at any time. Such reasonable grounds may include your failure to comply with these Terms and Conditions. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of service, may be referred to appropriate law enforcement authorities.

Third Party content and links to other web sites

The website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that General Post Office – Anguilla is not responsible for the content or availability of any such sites. These sites and services may have their own privacy policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website's own terms and policies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.